Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My computer was hacked 2times in the past 3 weeks.I had to…

Customer Question
My computer was hacked...

My computer was hacked 2times in the past 3 weeks.I had to reset the computer and I cannot get a code to get back n Facebook because I have a new mobile phone with a new number and they will not accept this.What do I do?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 10

Technician's Assistant: When did you last update your Facebook?

Two days ago.

Submitted: 4 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 55 minutes by:
1/1/2018
Software technician: caraleneK, Software Engineer replied 4 months ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 811
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Sorry you having all this problems. Go to reset page on Facebook and see

if you can follow this info .https://web.facebook.com/login/identify?_rdc=1&_rdr

To start this process, click the link No longer have access to these? in the bottom left on the reset password ***** to start the recovery process. Facebook will ask you for a new email address or phone number, so that they can reach out to you if needed. Click Continue to proceed.

Waiting for your feedback or a rating

Ask Your Own Software Question
Was this answer helpful?
Ask caraleneK Your Own Question
caraleneK
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 811
811 Satisfied Customers
Experience: You one stop software Engineer

caraleneK is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

670 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

505 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

463 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

456 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

164 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I can't remember my username or password for my phone and I
I can't remember my username or password ***** my phone and I need to download the Baja five … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I cannot log on with my username. Hp 15 os is 8. 8. No went
no went to f8 made a new username after changing administrator username … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Trying to reinstall creative suite 5.5 Don't have password.
Trying to reinstall creative suite 5.5 Don't have password. I'm told I'd receive an email to reset password ***** it hasn't come through. It's been 10 minutes. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
Receiving Error Bad Config Info and cannot access keyboard
Receiving Error Bad Config Info and cannot access keyboard and does not go into automatic attempt to repair … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
My cursor is not working. I don't know cuz my daughter
My cursor is not working JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: I don't know cuz my daughter bought it. JA: How long has this been going on with your… read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
261 satisfied customers
I have windows 10, Updates were uploaded Friday night.
I have windows 10, Updates were uploaded Friday night. Computer now will not connect to the internet, I am currently using my wifes notebook to message you. … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
261 satisfied customers
I am trying to open a PDF file in illustrator. when i open
i am trying to open a PDF file in illustrator. when i open it there is a blue line bounding box with an X around a through the artboard. When I press the embed button it turns the text into what looks… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
I received a message a few days ago telling me to update
I received a message a few days ago telling me to update Apple ID settings. I clicked on View , but I'm not sure how to update the ID settings. Certain ones had a blue box with a check mark in it in f… read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I have just purchased the Home version of Dragon 13, and
I have just purchased the Home version of Dragon 13, and have been advised to delete my dragon speak version 11 before loading the 13 version of this program. Dragon dumps Microsoft Word within 10 sec… read more
Mr.Med
Mr.Med
1,095 satisfied customers
Can't sign to the weather channel. The Weather Channel. I
i use safari on iMac and have The Weather Channel as a favorite … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Have an employee that left and now I am unable to use her
Have an employee that left and now I am unable to use her computer.. cant log into the microsoft account … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I need your help, An employee of WordPress changed my ID and
An employee of WordPress changed my ID and password ***** the WP back office … read more
George Sibiya
George Sibiya
PhD
287 satisfied customers
I am using office 365 I am having trouble updating a table
I am using office 365 I am having trouble updating a table in ms word … read more
George Sibiya
George Sibiya
PhD
287 satisfied customers
Vor ca. ( Monate habe ich gefragt nach einem Programm das
Vor ca. ( Monate habe ich gefragt nach einem Programm das Videos von alten Aufnahmen verbessern kann, VHS, S-VHS Video 8, Hi-8 und auch DV,ich habe dann von Pinnacle auf Magix Vergas gewechselt, klar … read more
Michael Rademacher
Michael Rademacher
MBA
10 satisfied customers
I would like some assistance in installing my Norton
hi my name Robert I would like some assistance in installing my Norton security could call me on +61450227992 and do it over the phone thanks, … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Forgot passwords and need to redo them. I need to redo my
I need to redo my passwords....won't work or recognizes going Lond … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I am so frustrated. I deleted my old profile and added a new
I am so frustrated. I deleted my old profile and added a new one - took over 2 hrs. Now, the old one still shows on google and the new one does not. HELP … read more
Harry
Harry
1,683 satisfied customers
I type in my email and password and it won't and I get an
I type in my email and password ***** it won't and I get an error that it needs a catchup number … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x