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I forgot my computer password. Getting on line ,u need a…

Customer Question
I forgot my computer...

I forgot my computer password

Technician's Assistant: What exactly are you having trouble accessing?

Getting on line ,u need a password,which I forgot

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

All my old PC,no luck

Submitted: 6 months ago.Category: Software
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
I am texting u on my I pad,the problem is with my HP computer,NOT this I pad
Customer reply replied 6 months ago
Hi,r u still there?
Answered in 15 hours by:
1/1/2018
Software technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Which password ***** you forget? Is it your email password?
  2. Or is it your wireless network password?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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