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I Cannot login. I cannot login to my computer, it keeps

Customer Question
I Cannot login...

I Cannot login .

Technician's Assistant: Just to clarify, what device or product are you trying to access?

I cannot login to my computer, it keeps asking me to login other user then restart s and brings me to my login and does not recognize my password

Technician's Assistant: What's the brand and model of your product?

Lenovo

Technician's Assistant: What have you tried so far with your Lenovo product?

Shut down n restart, trying f8 for safe mode n still noghing

Submitted: 7 months ago.Category: Software
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Answered in 18 hours by:
1/1/2018
Software technician: caraleneK, Software Engineer replied 7 months ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry you having all this problems. What OS do you run on your machine?

If you run windows 10 you can rest your password ***** https://account.live.com/password/reset

Waiting for your feedback to help you

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Customer reply replied 7 months ago
My password ***** s not the issue. My computer login keeps going from my login to other user. It did this all day yesterday. It does not stop switching over and over again
Software technician: caraleneK, Software Engineer replied 7 months ago

Thanks for this feedback do you run windows 10??

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Customer reply replied 7 months ago
How can we do remote access when I can’t grant you access?
Software technician: caraleneK, Software Engineer replied 7 months ago

the only way is if you can get in to the machine to do remote support

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Customer reply replied 7 months ago
Without getting passed my login screen this can not be done. I will have to take my computer to someone to look at it. Please give me a credit
Software technician: caraleneK, Software Engineer replied 7 months ago

Let just see if you do this steps Press Windows Key + X. Click on Command Prompt (Admin).

net user Administrator /active:yes

Now restart your computer. On the log in screen, a new account named Administrator will now appear. Log in through it

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Customer reply replied 7 months ago
I tried and still not able to get in. Please just issue me a credit .
Software technician: caraleneK, Software Engineer replied 7 months ago

okay thanks for the feedback will do the request take care

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Customer reply replied 7 months ago
Thank you anyway
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caraleneK, Software Engineer
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Satisfied Customers: 820
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