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I just recently renewed my subscription. when I clicked on…

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I just recently renewed...

I just recently renewed my subscription. when I clicked on my mcafee icon to do a scan I got a message

Technician's Assistant: Which McAfee product do you have?

I just recently renewed my subscription. when i clicked on my mcafee icon i got the message that i was not connected. when i tried to get connected everything just deleted including the icon on my main menue

Submitted: 1 month ago.Category: Software
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Answered in 5 minutes by:
12/30/2017
Software technician: Bryan, Computer Support Specialist replied 1 month ago
Bryan
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 12,825
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Software technician: Bryan, Computer Support Specialist replied 1 month ago

Just to clarify, are you using a Windows or Mac computer?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 673
673 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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