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I just recently renewed my subscription. when I clicked on…

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I just recently renewed...

I just recently renewed my subscription. when I clicked on my mcafee icon to do a scan I got a message

Technician's Assistant: Which McAfee product do you have?

I just recently renewed my subscription. when i clicked on my mcafee icon i got the message that i was not connected. when i tried to get connected everything just deleted including the icon on my main menue

Submitted: 6 months ago.Category: Software
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Answered in 5 minutes by:
12/30/2017
Software technician: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Software technician: Bryan, Computer Support Specialist replied 6 months ago

Just to clarify, are you using a Windows or Mac computer?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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