Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

IE airframe error with Surface RT. IE for surface RT.

Customer Question
IE airframe error with...

IE airframe error with Surface RT

Technician's Assistant: Which software or app can I help with?

IE for surface RT

Technician's Assistant: What have you tried so far with your software?

Restart restore restart disable add ons jump up and down

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Help

Submitted: 7 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Customer reply replied 7 months ago
NOT .... it is. IEframe error....
Answered in 11 minutes by:
12/30/2017
Software technician: Sheri, Expert replied 7 months ago
Sheri
Sheri, Expert
Category: Software
Satisfied Customers: 856
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-acd5zukc,

Thanks for using Just Answer. I am happy to assist you with this issue. Can you first please provide the exact error you are receiving? Then we can go to the next step.

Regards,

Sheri-Expert

Ask Your Own Software Question
Customer reply replied 7 months ago
Using Surface RT trouble accessing websites with IE returns following...We were unable to return you to bestbuy.com.Internet Explorer has stopped trying to restore this website. It appears that the website continues to have a problem.
What you can do:
• Try to return to bestbuy.comMore informationWhen a website causes a failure or crash, Internet Explorer attempts to restore the site. It stops after two tries to avoid an endless loop.....Rich
Software technician: Sheri, Expert replied 7 months ago

Thanks for the updated information. Below are the steps to address this issue:

Step 1:
You may try to run Internet Explorer in no add-ons mode and check if it helps, Press Windows key + R and then type “iexplore -extoff” without quotes and press ENTER. If you are able to access
Internet Explorer without any issues, then add-ons may be causing the error. You may try the steps provided to enable add-ons individually to determine which of the add-ons may be causing the problem.

Step 2:
a. Open Internet Explorer on desktop.
b. Click the Tools button, click Manage add-ons, and then click Enable or disableAdd-ons.
c. In the show list, click Add-ons that have been used by Internet Explorer to display all add-ons.
d. Click the Add-ons you want to enable, and then select Enable or Disable.
e. Repeat step‘d’ for every add-on you want enable and check which add on is causing the issue.

Method 2:

If method 1 didn’t work then try Method 2.

You can reset Internet Explorer settings to what they were when Internet Explorer was first installed on your PC. This can be useful for troubleshooting problems that may be caused by settings changed after installation. Note that resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

  1. Close all Internet Explorer windows. Select the Tools button, and then select Internet options.
  2. Select the Advanced tab, and then select Reset.
  3. In the Reset Internet Explorer Settings dialog box, select Reset.
  4. When Internet Explorer finishes applying default settings, select Close, and then select OK. Restart your PC to apply changes.

Regards,

Sheri-Expert

Ask Your Own Software Question
Software technician: Sheri, Expert replied 7 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Let me know.

Regards,

Sheri-Expert

Ask Your Own Software Question
Software technician: Sheri, Expert replied 6 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Sheri Your Own Question
Sheri
Sheri
Sheri, Expert
Category: Software
Satisfied Customers: 856
856 Satisfied Customers
Experience: Owner/Consultant at Computer Rescue, Inc.

Sheri is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

802 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I have a Surface RT, bought five years ago. I need a printer
Hi. I have a Surface RT, bought five years ago. I need a printer for it. If I go into a Best Buy store, how do I know what printers will work with my Surface? Do you have a list? Wes … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
83 satisfied customers
I am unable to download Skype on my Microsoft Surface Pro
I am unable to download Skype on my Microsoft Surface Pro Version RT 8.1 … read more
Harry
Harry
2,176 satisfied customers
HAVE WINDOWS 8 PRO RT SURFACE 64 GB - BATTERY DEAD / WANT
HAVE WINDOWS 8 PRO RT SURFACE 64 GB - BATTERY DEAD / WANT CHARGE - TOOK TO GEEK DESK- THEY USED A NEW CHARGE - STILL NO CHARGE - HE SAID THEY DID NOT REPLACE BATTERIES - TO CK WITH MICROSOFT ??? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
When I open Internet Explorer, I get a bar at the bottom of
When I open Internet Explorer, I get a bar at the bottom of the screen telling me that I can disable some extensions to speed up browsing. I do not want to disable the extensions, ever. Is there some … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
802 satisfied customers
On my Microsoft Surface 3 when using Google Chrome (only),
On my Microsoft Surface 3 when using Google Chrome (only), my mouse disappears. Using Windows 8.… read more
Chris Baxter
Chris Baxter
28 satisfied customers
Google Maps no longer works, giving me an error message: "You
Google Maps no longer works, giving me an error message: "You seem to be using an unsupported browser". I'm running IE9, Version 9.0.8112.16421 which I know previously worked fine. It is typically aut… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
On my HP Pavilion Slimline s5310y PC I have problems
On my HP Pavilion Slimline s5310y PC I have problems downloading files from the internet. The tested speed is only 5Mbps when it should be 15Mbps. And the drownload stop in the middle of downloading f… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
513 satisfied customers
Windows 8.1 and IE 11 When I try to open IE 11 on my Windows
Windows 8.1 and IE 11 When I try to open IE 11 on my Windows 8.1 machine, it flashes like it will open but then nothing happens. I was not able to uninstall IE11 and when I downloaded another copy it … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I am using IE 7 and when login I get a message that add-ons
I am using IE 7 and when login I get a message that add-ons are disabled. some of my web sites don't work. OS is Vista. instructions on add-ons say to restart IE and they will be en abled. Nothing cha… read more
ComputerChic
ComputerChic
Consultant
Bachelor\u0027s Degree
16 satisfied customers
There is a website looping on PC I cant stop or find to delete.
There is a website looping on PC I can't stop or find to delete. I already reset internet tools and is still looping. I can't get in to any other website, or get back to explorer.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Unable to play pogo games, they appear to download but cannot
Unable to play pogo games, they appear to download but cannot play them. Have Windows 7, Google Chrome 26.0.1410.43 /flash Version 11.6.602 Java Version 1.7.017. Have cleared cache for both java & goo… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I am running Windows Xp SP 3 and I have a virus that stops
I am running Windows Xp SP 3 and I have a virus that stops any scan. I have already removed and re-installed and it did nothing. I also can't do a system restore.… read more
Cris
Cris
62 satisfied customers
Hyperlinks are showing up on my web pages which shouldnt be
Hyperlinks are showing up on my web pages which shouldn't be there. I've updated and run several antivirus and malware programs without success. Can you help and what will it cost?… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
For the past 3 days or so, my Firefox will not load websites.
For the past 3 days or so, my Firefox will not load websites. I don't get any type of error message at all or DNS errors. Instead, nothing happens when I type in a URL. I type it and zero happens...ju… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Trying to remove all references to Babylon Research.I have
Trying to remove all references to Babylon Research.I have uninstalled & deleted everything showing Babylon but it still shows up with my Mozilla Firefox browser.please help me to get rid of it.… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
I have a problem loading certain websites like Facebook and
I have a problem loading certain websites like Facebook and Ideastap. What will happen is that the home page will load, but I am unable to to click on any links afterwards, or if I am, they take a ver… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
im using xp media center im trying to get java and adobe flash
im using xp media center im trying to get java and adobe flash player to work in the internet explorer, under tools advanced it says java requires restart i tried turned off kaspersky and tried still … read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
I am having a problem with my laptop all of a sudden. When
I am having a problem with my laptop all of a sudden. When I connect to the internet (IE9) and go to Facebook, instead of taking me to the Facebook page, it takes me to Skype's home page. This happens… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x