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Well I wanted the free weekend trial and I keep trying the…

Customer Question
Well I wanted the...

Well I wanted the free weekend trial and I keep trying the questionnaire but it won't let me get pass the birthdate, month, and year...I can't get through at all?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP 2000 notebook windows 10 laptop

Technician's Assistant: What have you tried so far with your 2000? Have you installed any updates recently?

No just had it refurbished to clean out all my junk etc...

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes I was told this is the best on-line dating service and I am really excited to find someone nice and no scammers...

Submitted: 6 months ago.Category: Software
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
12/29/2017
Software technician: Pete, Computer Expert replied 6 months ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,353
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Software technician: Pete, Computer Expert replied 6 months ago

Please confirm the address of the website you are using?

What error message are you getting?

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Software technician: Pete, Computer Expert replied 6 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Customer reply replied 6 months ago
my e-mail is***@******.***
Software technician: Pete, Computer Expert replied 6 months ago

Your payment for assistance does not appear to have gone through - can you please check and try requesting it again?

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Pete, Computer Expert
Category: Software
Satisfied Customers: 20,353
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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