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Ask Specialist Sean S. Your Own Question
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Software
Satisfied Customers: 1373
Experience:  5+ years IT experience. A+, Net+, Security+ certified
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I wanted to ask you about my gummy drop app. Not sure. I

Customer Question

hi, I wanted to ask you about my gummy drop app
JA: When did you last update Gummy Drop?
Customer: not sure
JA: What have you tried so far with your Gummy Drop?
Customer: I have a new phone and want to transfer my current app and progress to my new phone
JA: Anything else you want the Software Expert to know before I connect you?
Customer: what?
Submitted: 8 months ago.
Category: Software
Expert:  Specialist Sean S. replied 8 months ago.

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

Expert:  Specialist Sean S. replied 8 months ago.

Do you just want to know about the progress of the app will transfer over to a new phone?

Customer: replied 8 months ago.
Expert:  Specialist Sean S. replied 8 months ago.

Sure. Are you using an android or iphone?

Customer: replied 8 months ago.
android
Expert:  Specialist Sean S. replied 8 months ago.

Good news. Yes, it will carry over and any progress you made to your new phone! Just make sure you use the same sign in as you are using on your current phone and there wont be any issues!

Let me know if that answers your questions or if you have anymore and I'll be happy to help. Also, please take a moment to rate my service using the stars below when we're finished. Thanks!

Customer: replied 8 months ago.
it isn't working it opens up to a brand new game, no history
Expert:  Specialist Sean S. replied 8 months ago.

Okay. Can you go back to the old phone and access it again?

Customer: replied 8 months ago.
how do I backup the game
Expert:  Specialist Sean S. replied 8 months ago.

It will backup automatically, but you want to see about the Google Play account that associated with it. Can you search around the menu of the app to see what gmail account you're using?

Customer: replied 8 months ago.
it is showing it is trying to connect
Expert:  Specialist Sean S. replied 8 months ago.

Okay. Keep me updated on what happens

Customer: replied 8 months ago.
when I got it downloaded on my new phone and then log on it is an entirely new game? How do I get my history?
Expert:  Specialist Sean S. replied 8 months ago.

Are you on the new phone or the old one?

Customer: replied 8 months ago.
on the new phone but I have both here
Expert:  Specialist Sean S. replied 8 months ago.

Can you access everything on the old phone still?