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I do not remember the password. I can open the computer, i…

Customer Question
I do not remember...

I do not remember the password

Technician's Assistant: What exactly are you having trouble accessing?

I can open the computer, i haven't used it in more than a year and can not rw

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

The computer is an acer and i think it is windows 7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It has been sitting for a year or so, the battery died an now i am trying to use it.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Can't think ogf anything

Submitted: 2 months ago.Category: Software
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Answered in 4 hours by:
12/27/2017
Software technician: Dan, Computer Support Specialist replied 2 months ago
Dan
Dan, Computer Support Specialist
Category: Software
Satisfied Customers: 2,261
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Is the computer powered up, do you see the Windows splash screen?

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Software technician: Dan, Computer Support Specialist replied 2 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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Customer reply replied 1 month ago
It was the laptop computer. I threw it away and got another one and it's fine now.
Wayne Sheets
Software technician: Dan, Computer Support Specialist replied 1 month ago

Okay. Did you remove your hard drive so you could delete any personal data?

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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 673
673 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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