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On Netflix and Amazon selection boxes come up with no images…

Customer Question
On Netflix and Amazon...

On Netflix and Amazon selection boxes come up with no images inside

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Magnavox. No other info

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It went off and came back on but went off and hasn’t come back on for about 4months.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Network name. Amstellight

Submitted: 6 months ago.Category: Software
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Customer reply replied 6 months ago
The images is a still image that shows up to let you know which file or program is being selected.
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 8 hours by:
12/27/2017
Software technician: Pete, Computer Expert replied 6 months ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,371
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Software technician: Pete, Computer Expert replied 6 months ago

If you click on the boxes, do they still work ok?

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Customer reply replied 6 months ago
I had sent an email canceling this question. It work without the picture. I refuse to pay for something that is not my fault. Please cancel my question.
Software technician: Pete, Computer Expert replied 6 months ago

I am user of this site just like you, so I don't have any insight into your account or billing, however you can contact the Customer Service department at http://ww2.justanswer.com/help for assistance.

You should see an option in the upper right corner of that page to contacting them via email, chat, or phone.

Happy New Year!

Pete.

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Satisfied Customers: 20,371
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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