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I’m trying to unlock my facebook account. I got a substitute…

Customer Question
I’m trying to unlock...

I’m trying to unlock my facebook account. I got a substitute to unlock my home page with a temporary code sent to our cellphone but it didn’t work.

Technician's Assistant: When were you last able to use your phone?

At home. ***********************************

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I have been doing that because our dog recently died and I’ve recently been scattered thoughts. I’ve tried the old paass word and that has been able to unlock the account and that has worked after the iPad has been off for a while. I would be glad to enter them to try to unlike it or answer security questions.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

My cellphone number and my address and where I grew up and my first car.

Submitted: 8 months ago.Category: Software
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Answered in 1 hour by:
12/24/2017
Software technician: Josh, Computer Enthusiast replied 8 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 22,318
Experience: Software expert
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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