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I requested a change of password the other day, but now it…

Customer Question
I requested a change...

I requested a change of password ***** other day, but now it won't allow me to Skype for this Christmas. How can I cancel this request

Technician's Assistant: When did you last update Skype?

Months ago

Technician's Assistant: What have you tried so far with your Skype?

Weeks ago I tried to Skype & I was asked to pay $10. I did this & then I was told for security reasons I needed to change my password; however, I now learned that this is preventing me to Skype this Christmas with my family

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

They say they sent me a 6 digit security code to my cell ending in 041, but I only have a 4 digit #

Submitted: 2 months ago.Category: Software
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Answered in 1 hour by:
12/23/2017
Software technician: Kamil Anwar, Software Specialist replied 2 months ago
Kamil Anwar
Kamil Anwar, Software Specialist
Category: Software
Satisfied Customers: 6,255
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Software technician: Kamil Anwar, Software Specialist replied 2 months ago

What is your Skype ID?

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Customer reply replied 2 months ago
B***@******.***
Software technician: Kamil Anwar, Software Specialist replied 2 months ago

Have you tried resetting the password?

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Customer reply replied 2 months ago
however, that seems to be the problem. Skype accepted my changed password, but said it would not be available until middle Jan. 2018. I want to Skype my family Christmas!!! They are asking me to put in a code & I don't have one. HELP
Customer reply replied 2 months ago
Thx for your assistance. Since my 81 yr-old husband & I can't travel long distance, we were making our plans to Skype for the Christmas morning. We have a 3 yr-old & 6 yr-old granddaughter.
Customer reply replied 2 months ago
are you still going to assist me??
Customer reply replied 2 months ago
pls continue to help me log into skype
Software technician: Josh, Computer Enthusiast replied 2 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 21,535
Experience: Software expert
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 2 months ago
Thx for the text...my daughter fixed me up with a new program and it worked. I appreciate your text though.
Software technician: Josh, Computer Enthusiast replied 2 months ago

Thank you

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Jess M.
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Category: Software
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