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I just bought a new computer and wanted to put my files from
I just bought a new computer and wanted to put my files from my old computer onto my new computer. On my old computer I backedup my drives onto a new WD passport external drive. I installed WD Backup … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
445 satisfied customers
I keep trying to update my WD passport software and it
I keep trying to update my WD passport software and it always comes back with a network error, but doesn't tell me anything else. I don't have any problems updating other software that I have installe… read more
ZAID ALAMRO
ZAID ALAMRO
Computer Technician
Masters
130 satisfied customers
I am having trouble opening my hard drive! I plugged it in I
Hi, I am having trouble opening my hard drive! I plugged it in I just came back to windows after using mac for a long time I remember in windows it used to pop up as a little bubble on the bottom righ… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
928 satisfied customers
I have your My Passport Security Drive with my backed files.
I have your My Passport Security Drive with my backed files. Since then I had my Harddrive replaced with an SSD Drive & had most of my programs & Data put on the new drive. For some reason the Music F… read more
Chris Baxter
Chris Baxter
CEO
Bachelor's Degree
91 satisfied customers
I have forgotten my password on my wd passport. The hard
microsoft surface laptop operating out of a windows 10 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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I have Windows 10, and am using a WD Passport Ultra, and I
Hello. I have Windows 10, and am using a WD Passport Ultra, and I cannot view notifications. Any idea? … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
2,580 satisfied customers
A mac running el capitan, i upgraded my mac from lion to el
i upgraded my mac from lion to el capitan about a week ago … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
2,904 satisfied customers
I have a tech. question. I have Wndows 10 on my computer and
I have a tech. question. I have Wndows 10 on my computer and I can not find my Western Digital Essentials external hardrive that previously worked on my computer. Can you help?… read more
Jason Jones
Jason Jones
AAS Information Technology
11,345 satisfied customers
I have a Macbook that I think is on it's last leg. I was
I have a Macbook that I think is on it's last leg. I was given a Gateway and am now looking to find out how I can transfer my pictures/documents to the Gateway. I have a passport and connected it to t… read more
Eric Ewing
Eric Ewing
University IT Manager
204 satisfied customers
I am having problems with my new printer that was installed
Hi, I am having problems with my new printer that was installed yesterday and my computer is running so slow all of a sudden. Need some help here please.… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
513 satisfied customers
I installed windows 8.1 on new PC with***** 1 WD 1
I installed windows 8.1 on new PC with***** 1 WD 1 TB hard drive, and***** I installed the software to the SSD Drive and windows finished but when I look at the config i don't have the WD Drive. when … read more
Kamil Anwar
Kamil Anwar
Software Specialist
Bachelor's Degree
543 satisfied customers
Hi..With regards ***** ***** Digital where I registered acquisition
Hi..With regards ***** ***** Digital where I registered acquisition of MY PASSPORT Essential tm and Essential se, a study of the hard copy having been taken when registered with WD on 14th.Dec.2012, t… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,101 satisfied customers
Chris L only....after I purchase the 1TB hard drive I got the
Chris L only....after I purchase the 1TB hard drive I got the my book live... so now I want to return that tomorrow and get a bigger one, 2TB so that I can back up my book live... so I need to make su… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
526 satisfied customers
WD Passport external drive stopped being recognized by Windows
WD Passport external drive stopped being recognized by Windows 8. Seems to run continuously, preventing other actions of the computer. Any suggestions?… read more
Michelle
Michelle
Manager operations
Bachelor's Degree
2,580 satisfied customers
I recently bought a WD TV Live Media Player (http://www.wdc.com/en/pr
I recently bought a WD TV Live Media Player (http://www.wdc.com/en/products/products.aspx?id=330) Among other things, it says that it can play video AVI files either streamed over a wireless network o… read more
J Paul Richardson
J Paul Richardson
Associate Degree
162 satisfied customers
After disconnecting two hard drives for travel, (Lightroom
After disconnecting two hard drives for travel, (Lightroom 4), and reconnecting drive ID's have changed, and I can not recover files from original downloads. Help please.… read more
Chris R.
Chris R.
Bachelor's Degree
1,948 satisfied customers
Im trying to dump a bunch of stuff from my Dell Inspirion
I'm trying to dump a bunch of stuff from my Dell Inspirion to my WD external drive. I've never used this drive w/ a PC before and am not sure it's being recognized by the Dell. I've plugged it in and … read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
705 satisfied customers
I have been backing up my calender on a USB flash drive. It
I have been backing up my calender on a USB flash drive. It worked just fine until now. I now receive a message that it has reached its maximum and will not import backed-up calendar entries. I remove… read more
SarahH
SarahH
Special Education Teacher
Master's Degree
1,760 satisfied customers
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

928 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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