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I purchased an app yesterday and it is still downloading -

Customer Question
I purchased an app...

I purchased an app yesterday and it is still downloading - how do I stio it?

Technician's Assistant: Which software or app can I help with?

It is one of a series in Weight Loss. When I go into Weight Loss I just have a downloading circle which says "purchasing". It will not allow me into the main app.

Technician's Assistant: What have you tried so far with your software?

I have no idea what to do to stop it.

Technician's Assistant: The Software Technician will be able to walk you through that. Anything else you want the Software Expert to know before I connect you?

I went through the purchase stage but my credit card had expired so had to update my details which I did. Then when I went into the Weight Loss app it said I had already purchased this one and the system would reinstall it.

Submitted: 5 months ago.Category: Software
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Answered in 4 minutes by:
12/23/2017
Software technician: Moses C, Computer Hardware Engineer replied 5 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Software
Satisfied Customers: 776
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

Turn off the device on which you are installing the app power it back on after 30 seconds go back to the app store and download it again if it has not installed already

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Software technician: Moses C, Computer Hardware Engineer replied 5 months ago

My priority is 100% customer satisfaction, if you are unable to follow any given steps please don't worry, click on View response/reply button and post me a reply i will continue in assisting you further.

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Customer reply replied 5 months ago
It won't let me in to do it, just has music playing and says purchasing. I can't get into the main app of which the one I am trying is one of a series.
Software technician: Moses C, Computer Hardware Engineer replied 5 months ago

what app is it that you are trying to install

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Customer reply replied 5 months ago
I do not want you accessing the computer I am writing on. the problem is in my IPad. Is the cost on top of the already quoted fee of $44.00?
Customer reply replied 5 months ago
That is the correct card but probably does not have enough funds - how much are you trying to take out?
Software technician: Moses C, Computer Hardware Engineer replied 5 months ago

dont worry you dont need to get the remote service on ipad as its not applicable.

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Software technician: Moses C, Computer Hardware Engineer replied 5 months ago

what is the name of the app you are trying to download it on your ipad?

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Customer reply replied 5 months ago
Thanks for help but it seems to be too hard and I am unable to wait any longer. Very unsatisfactory as far as I am concerned.
Customer reply replied 5 months ago
Please don't bother. I will try and handle it myself. Thank you.
Customer reply replied 5 months ago
I see you have charged me a total of $49 - money for nothing as far as I am concerned. I don 't wish to speak to another technician thank you.
Software technician: Pete, Computer Expert replied 5 months ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,005
Experience: CISCO certified computer and networking expert
Verified

Hello, have you tried restarting the device?

You can do this by pressing and holding the power button.

Let me know if that works?

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Customer reply replied 5 months ago
I solved the problem myself by deleting the offending app. What a waste of my time and money talking to you people. Please do not contact me again.
Software technician: Pete, Computer Expert replied 5 months ago

Glad to hear you got it resolved!

Have a great day :)
Pete.

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Pete
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,005
20,005 Satisfied Customers
Experience: CISCO certified computer and networking expert

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