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Have a dell xps8500, windows 10, 12GB ram installed on

Customer Question
Second opinion] have a...

Second opinion] have a dell xps8500, windows 10, 12GB ram installed on mother board. PC stopped posting. performed CMOS reset. PC now only shows 8GB RAM.

Technician's Assistant: What Dell model do you have?

XPS 8500

Technician's Assistant: What have you tried so far with your XPS? Have you installed any updates recently?

No updates, no BIOS flash. PC has 4 memory slots. Have tried tried memory in various combinations/slots. Always follows diagram in owners nanual to install memory pairs in proper slots. Tested ram in another computer. Tested ram OK.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My hair is getting whiter by the minute. Need help/solution steps.

Submitted: 6 months ago.Category: Software
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Answered in 1 day by:
12/24/2017
Software technician: syseng, Systems Engineer replied 6 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,822
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

Do you still need assistance?

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Customer reply replied 6 months ago
Hi David,
Went through a series of enquiries, tests all with no positive results. Replacement of motherboard and cou was recommended to continue the testing. Purchase costs for these two items is prohibitive in that they represent a substantial percentage of new PC cost.
My original enquiry was not resolved and I have closed the issue. A new PC will need to be purchased.
Thanks again, Richard
Customer reply replied 6 months ago
Again, thanks and Merry Christmas
Software technician: syseng, Systems Engineer replied 6 months ago

Hi Richard,

Thanks for the update and have a Merry Christmas as well!

Best regards,

David.

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