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I.E. has stopped working. HP it is an HP Envy. Believe it…

Customer Question
I.E. has stopped working. ...

I.E. has stopped working.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP it is an HP Envy. Believe it was Windows 8 that I had.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

In Oct. I went on vacation and disconnected my keyboard and mouse and computer. Two weeks later when I returned I tried to connect everything back and my keyboard and mouse didn't work. And I began to have this problem.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, not at this time.

Submitted: 6 months ago.Category: Software
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Answered in 1 hour by:
12/22/2017
Software technician: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 1,912
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your I.E. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Software technician: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

Is the mouse and keyboard working now and Internet explorer is crashing only?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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