Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need to reinstall Photoshop Elements 2018 and it is asking…

Customer Question
I need to reinstall...

I need to reinstall Photoshop Elements 2018 and it is asking for my license number. How can I find it? I bought it direct from Adobe.

Technician's Assistant: When did you last update Photoshop?

Yesterday

Technician's Assistant: What have you tried so far with your Photoshop?

Trying to open a bunch of pictures I took on a trip; I still have the 2013 and 2015 versions on my computer.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

That's the issue. if I can figure out where to look for my license number I will be good ok

Submitted: 6 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 36 minutes by:
12/22/2017
Software technician: Kris Rodgers, IT Manager replied 6 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Software Question
Customer reply replied 6 months ago
Today
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I am trying to download recently purchased Adobe Photoshop
I am trying to download recently purchased Adobe Photoshop Elements 2018 and Premiere Elements. When I logon to my account to go to my account settings I receive an error message … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I did a dumb thing and lost all my adobe software i.
I did a dumb thing and lost all my adobe software i … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I have downloaded newest version of Camera Raw, unzipped,
I have downloaded newest version of Camera Raw, unzipped, and completed installation. How do I get it to execute in PhotoShop Elements 12. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
It's not a software question. I purchased and downloaded
It's not a software question. I purchased and downloaded Photoshop elements 2018 yesterday. I found that I have to return the new laptop I installed that program on. How do I re-download it? … read more
Mr.Med
Mr.Med
1,188 satisfied customers
A December 2017 trip to Office Max Tech Support resulted in
My name is***** A December 2017 trip to Office Max Tech Support resulted in the loss of two Adobe photo editing programs that I had installed on my Dell Inspiron computer. I took the machine to Office… read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
517 satisfied customers
I've bought and installed Photoshop Elements 2018 and
I've bought and installed Photoshop Elements 2018 and installed in my iMac (I can supply serial number) I also want to instal on my Macbook. Can you tell me how to do this using the same serial number… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have purchased an adobe photoshop elements 12 back in 2014
I have purchased an adobe photoshop elements 12 back in 2014 for $142.99 misplaced this for a few years (husband passed away) and have now tried to download it. It comes back and says invalid. there a… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
775 satisfied customers
I purchased Adobe Photoshop Elements 2018 & Premiere
I purchased Adobe Photoshop Elements 2018 & Premiere Elements 2018, and I need the serial number for it... … read more
Chris Baxter
Chris Baxter
CEO
Bachelor\u0027s Degree
76 satisfied customers
Yesterday I purchased Adobe Elements 2018 and Premiere
Yesterday I purchased Adobe Elements 2018 and Premiere Elements 2018 … read more
Kris Rodgers
Kris Rodgers
IT Manager
4,548 satisfied customers
When I try to complete an installation of Adobe Photoshop
When I try to complete an installation of Adobe Photoshop Elements 2018 the rotating beach ball always comes on and I can't go further. I re-installed Elements but that didn't help … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I live in France and am trying to buy Adobe Elements 2018
I live in France and am trying to buy Adobe Elements 2018 online for my Mac. Unfortunately it is only in French and I don't know whether I am buying a disc or downloading it! I would prefer to buy it … read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
517 satisfied customers
I can't find my disc Adobe Photoshop Elements 9 and
I can't find my disc for the Adobe Photoshop Elements 9 and therefore do not have the serial number. Can you please send me the download and also the serial number as I am registered. Thank you. Bonni… read more
Joe-S
Joe-S
Systems Administrator
47 satisfied customers
I purchased Adobe Photo element yesterday and I got the
I purchased Adobe Photo element yesterday and I got the Windows version, but I have a Mac. How can I change it to the Mac version?… read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
517 satisfied customers
I have Adobe Photoshop Elements 6 and have received message
i have Adobe Photoshop Elements 6 and have received message saying licensing has stopped working and i need to uninstall and reinstall - problem i don't have the disc to reinstall as it was lost in re… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I have had various Photoshop products including cs5, along
I have had various Photoshop products including cs5, along with earlier versions including Photoshop 7. I moved and have several of the discs, but I recently bought a new computer and am having proble… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
In Adobe PhotoShop Elements 11, how do I import text boxes
In Adobe PhotoShop Elements 11, how do I import text boxes from a program such as Word, where I can retain the formatting from Word?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I recently bought a new Early 2013 MacBook Pro running MAC
I recently bought a new Early 2013 MacBook Pro running MAC OS 10.8.5. My Adobe Photoshop Elements 10 is not working and Elements 10 tells me I need to re install the application. I have the order numb… read more
ehabtutor
ehabtutor
C.E.O
Bachelor\u0027s Degree
12 satisfied customers
I am trying to find Nvidia normal map filter which is
I am trying to find Nvidia normal map filter which is compatible with Photoshop elements 9.… read more
virtuman
virtuman
26 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x