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I need to reload Creative Suite 4 on my MacBook Pro because…

Customer Question
I need to reload...

I need to reload Creative Suite 4 on my MacBook Pro because my hard drive crashed and I have to start from scratch. Setup r\asks for my password, but won't accept what I think the password ***** It has been several years since I first loaded it on my Mac. Can you help?

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't recall eve changing it. I use one of three passwords and it rejects them all.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I am unaware of that service.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, and thanks.

Submitted: 6 months ago.Category: Software
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Answered in 10 minutes by:
12/22/2017
Software technician: Kris Rodgers, IT Manager replied 6 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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