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I have recintley. Just brought an surf pro4 tab of gumtree…

Customer Question
Hi i have recintley ...

Hi i have recintley

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Just brought an surf pro4 tab of gumtree and have reset it now i can not get back into it or get hold of the person i brought it from so is there any way you would be able to assist me

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I factory reset it and can not get back in sinc

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Software
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Customer reply replied 7 months ago
surface pro 4 256 gb
Answered in 2 hours by:
12/22/2017
Software technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Software technician: Bryan, Computer Support Specialist replied 7 months ago

Are you being prompted for a password ***** log on to the Surface computer now?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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