Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

A couple of weeks ago my computer screen background went…

Customer Question
A couple of weeks...

A couple of weeks ago my computer screen background went black.

Technician's Assistant: What exactly is having screen issues?

It makes the programs that I work with hard to read

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell Optiplex 3020, Microsoft 10

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I can think of

Submitted: 6 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 33 minutes by:
12/22/2017
Software technician: ChrisC, Computer Enthusiast replied 6 months ago
ChrisC
ChrisC, Computer Enthusiast
Category: Software
Satisfied Customers: 2,480
Experience: 15 years as a professional computer technician.
Verified

Hi, my name is Chris!

This sounds like it's probably a hardware problem. Are you saying that one day you were using the computer and then your screen went black and it's been that way ever since? Does the monitor have a power light?

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I think I have been scamed by a popup and they clam to be
I think I have been scamed by a popup and they clam to be Microsoft techs … read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
517 satisfied customers
My touchpad on my Lenovo X1 Yoga (20JG) stopped working
hello, my touchpad on my Lenovo X1 Yoga (20JG) stopped working after a system update. I have updated/added all divers that i can find but it still does not work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I am trying to start up my Dell Inspiron 15 series 3000. The
Hi, I am trying to start up my Dell Inspiron 15 series 3000. The opening screen with Dell written on it opens then it changes to a blue screen with a series of dots making a revolving circle appears a… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Microsoft/windows auto update immediately followed by
microsoft/windows auto update immediately followed by failure to open preferences in two start ups and then failure to boot at all! did all recomended retores,re everything and computer will no show b… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I have a "missing operating systems" error message on my
I have a "missing operating systems" error message on my Dell 9100XPS desk top. How can I fix it? … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
A couple of weeks ago I could not get phone to turn on. 3
A couple of weeks ago I could not get phone to turn on. 3 days later it finally booted up. But all my contacts are gone. I have them on computer but cant get list to phone. I have a Microsoft 950 xl a… read more
Michael
Michael
CEO
Master\u0027s Degree
209 satisfied customers
My attempts to run Edge result in a blank screen and an
My attempts to run Edge result in a blank screen and an unresponsive computer. My only recovery is to pull the power plug. This only happens on one of three Dell Optiplex PCs on my home LAN. … read more
Kamil Anwar
Kamil Anwar
Software Specialist
Bachelor's Degree
514 satisfied customers
Stuck on pick a language page. Have attempted numerous fixes
Stuck on pick a language page. Have attempted numerous fixes and back to pick a language screen. Did a repair and a long (12+hrs) diagnostics. All came back passing. Have a Cell Inspiron … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need to reset my computer to where it was 24 hours ago. I
I need to reset my computer to where it was 24 hours ago. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
I urgently need a copy of SIDEKICK 98 as mine was lost when
I urgently need a copy of SIDEKICK 98 as mine was lost when my PC crashed two weeks ago. Don … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
716 satisfied customers
I copied 7600 pictures from Photoshop 13 to a hard drive
I copied 7600 pictures from Photoshop 13 to a hard drive then copied them to my new Lr Ps Creative Cloud bundle that was installed a couple days ago. I used "Copy as DNG" since the Adobe Lr and Ps for… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My keyboard will not work when windows 10 boots up so I
my keyboard will not work when windows 10 boots up so I can't put in password. Keyboard does work up to a certain point because I can get to f2 and f13 to get into setup. Thanks for the help Vicki… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
511 satisfied customers
Windows 10 keeps doing what looks like a "refresh" of the
Windows 10 keeps doing what looks like a "refresh" of the task bar. It sort of blinks off the icons on the task bar for a second and then re displays them. I tends to lock stuff up, especially in mid-… read more
Jess M.
Jess M.
Computer Support Specialist
775 satisfied customers
I have a Dell Optiplex 745 desktop computer. It has 2 GB of
I have a Dell Optiplex 745 desktop computer. It has 2 GB of memory and I think it is about nine years old. I know we are going to have to replace it, but for now I need to find an economical way to ei… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
187 satisfied customers
Windows XP lets me nominate a .jpg picture file for my desktop.
Windows XP lets me nominate a .jpg picture file for my desktop. All is well and good, for a few minutes, then the background returns to black What can I do?… read more
Expert
Expert
For James: here is the one more. As soon as the question
For James: here is the 'one more.' As soon as the question posts, I should be able to go in and add a screenshot of the error message I received.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have a problem converting Adobe Documents to .Xls. Problem
I have a problem converting Adobe Documents to .Xls. Problem arose from the download of desk.pdf a few days ago. In the process of instgalling the software all existing .xls documents are now displaye… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x