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Jess, I receive my new imac computer this week. Will I still…

Customer Question
Hi Jess, I...

Hi Jess, I receive my new imac computer this week.

Technician's Assistant: What Operating System (OS) are you running on your iMac?

Will I still be able to use my photoshop CS6 with it and Serria, as it is not an online product?

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

My new computer has not arrived yet Jess. But I want to make sure I can put my photoshop app on and it will work as it is not a online app will I still be able to use it if I put in my registration code, they are going to transfer it from my old computer when I pick up my new computer.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Software Expert, I'll connect you shortly.

Yes I would like to know if my CS 6 photoshop will transfer over when I put it on my new Imac and work if I put my Registration number in. Reg 1045 0007 3359 8198 1426 2101

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No just that it will be running on High Sierra

Submitted: 7 months ago.Category: Software
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Answered in 2 minutes by:
12/17/2017
Software technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Are you still able to access your Adobe account to check on your software subscription?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 7 months ago
Jess I have just been charged 69.00 on my master card it said it would cost me $5 to ask this question can I please have my money back I will go on to a forum
Customer reply replied 7 months ago
Can you please cancel my master card!
Software technician: Jess M., Computer Support Specialist replied 7 months ago

Hi, thank you for writing back and I am very sorry about the confusion. Yes, indeed our services have fees. But we guarantee our service and you can have your money back.

Here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess

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