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I had to replace my computer and need to get the Aol gold…

Customer Question
I had to replace...

I had to replace my computer and need to get the Aol gold icon put on it and my benefits.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP laptop

Technician's Assistant: What's the model and Operating System (OS) of your HP?

I don't know.

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

I was trying to set the computer up.

Submitted: 7 months ago.Category: Software
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Answered in 7 hours by:
12/17/2017
Software technician: Sheri, Expert replied 7 months ago
Sheri
Sheri, Expert
Category: Software
Satisfied Customers: 736
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-m3oy2yis,

Thanks for using JustAnswer. I am happy to assist you with this issue. I understand you would like to install AOL Gold on the new computer. Is this correct? If so, below are instructions to follow.

Download the latest version of AOL Desktop Gold:

From a web browser

Sign in to your AOL account at mybenefits.aol.com.
Under “All Products,” scroll to “AOL Desktop Gold.”
Click Download Now.
- A new window/tab opens.
Click Upgrade Now.
Click Download AOL Desktop Gold Now.
- Your download should start automatically.
Follow the steps in the “From Windows File Explorer” section below to finish the install.

If you would like me to connect to your computer and do it, I can do that as well. There would be an additional fee for remote support.

Let me know if that works and if you run into any issues.

Regards,

Sheri_Expert

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Software technician: Sheri, Expert replied 7 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if you still need assistance. Let me know.

Regards,

Sheri-Expert

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Category: Software
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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