Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

After windows 10 build 1709 a favorite software won't run.

Customer Question
After windows 10 build...

After windows 10 build 1709 a favorite software won't run. "Voyager 4.5 by Carina Software" has been killed. Worked fine on build 1703. What can I do to get it back?

Technician's Assistant: When could you last open your software?

November 2, 2017

Technician's Assistant: Did you recently update your software or version of Windows?

Yes. On November 3, 2017 My New PC received build 1709 build of Windows 10 and the software stopped.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I took the installation program to try on several PC's and the technician said it will no longer run in windows. It was originally built for Mac and in the manual credits it says it was converted for Windows with Mac2Win software. It still runs on my win xp computer and the laptop with windows 10 build 1703.

Submitted: 8 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 6 minutes by:
12/16/2017
Software technician: Byron, Computer Support Specialist replied 8 months ago
Byron
Byron, Computer Support Specialist
Category: Software
Satisfied Customers: 3,407
Experience: 12 years in operations at a large law firm supporting both retail and specialty applications.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Microsoft gives users 10 days to roll back the 1709 update but you may get lucky.

Click the start menu button and open Settings.

Click Update & Security.

From the vertical menu on the left select Recovery.

On the right side, under "Go back to the previous version of Windows 10"

click Get Started.

Let me know the result please.

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
803 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

803 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

3,407 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
How do I re-install broderbund 3d home architect deluxe on a
How do I re-install broderbund 3d home architect deluxe on a new windows 10 machine? The old machine is long dead. … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
42 satisfied customers
Purchased insperion 17 5000 series 5759 (1), Trying to
purchased insperion 17 5000 series 5759 (1), Trying to update Win 10 ver 1703 to ver 1709. Would not complete when done by Microsoft. They told me hardware incompatibility machine too old ?? Purchased… read more
Cody
Cody
Computer Science
2,457 satisfied customers
I had my Windows 10 reinstalled by a Micro Center technician
I had my Windows 10 reinstalled by a Micro Center technician after an issue. I cannot get Windows to recognize the HP LaserJet 1200 via USB as it had for years. I even verified that there is no cable … read more
Cody
Cody
Computer Science
2,457 satisfied customers
A December 2017 trip to Office Max Tech Support resulted in
My name is***** A December 2017 trip to Office Max Tech Support resulted in the loss of two Adobe photo editing programs that I had installed on my Dell Inspiron computer. I took the machine to Office… read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
523 satisfied customers
I am having trouble updating Microsoft Windows. I have
I am having trouble updating Microsoft Windows. I have version 1607 and keep getting failed msg for version 1709. Drivers are up to date. What can I check to get the needed update? … read more
Cody
Cody
Computer Science
2,457 satisfied customers
My computer fails to update to win 10 creators edition. I've
My computer fails to update to win 10 creators edition. I've worked with Win reps to no avail. the update goes black screen at 75% . when I restart, the update continues to 82% then stalls and I have … read more
Cody
Cody
Computer Science
2,457 satisfied customers
Update 1709 (v16299) attempted install 12 times. Have to
Update 1709 (v16299) attempted install 12 times. Have to roll back to get rid of "Windows could not complete the installation. To install Windows on this computer, restart the installation." error. Ha… read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
My computer updated windows 10 1709 today and now when I try
my computer updated windows 10 1709 today and now when I try to open my Microsoft accounting 2008, it opens but I have to open an existing company and it tells me it can't connect to the server and wo… read more
Cris
Cris
62 satisfied customers
I bought a computer several years ago and it came with Win &
Andy, I bought a computer several years ago and it came with Win & Ultimate installed, and the MS Win 7 disk. Since then I had to replace the hard drive, and in trying to reload the machine realized t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I've had repeated failure trying to install updates for
I've had repeated failure trying to install updates for windows 10. The process goes through "configuration", then goes on to installation phase with a message that "your pc will restart several times… read more
Cody
Cody
Computer Science
2,457 satisfied customers
With new Quark 2017 how do we import Output Styles from the
With new Quark 2017 how do we import Output Styles from the older Quark version. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am unable to access word perfect. Word perfectx8. They
They bring me to the screen that wans me to purchase the program. I kave previously purchased … read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I can't get the Pulse Network Connect to work on my Windows
I can't get the Pulse Network Connect to work on my Windows 10 PC … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
All of my office 10 pro files are missing? I build all of my
I build all of my computers. This one is an Intel I7 with 32 meg of fast memory and*****for a total of 10 TB of disk space. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Updated to windows 10 1709. Symantec Antivirus blocked
updated to windows 10 1709. Symantec Antivirus blocked update. Uninstalled Symantec. RDP will not work. Tired all repair options including reverting to previous Windows 10 version. Now Windows will no… read more
Moses C
Moses C
Bsc
821 satisfied customers
The failure of Outlook 2017 to sync with iCloud returned
The failure of Outlook 2017 to sync with iCloud returned after you fixed it in Norton Security suite on 9/26/17. Can you tell me what setting to change in NSS to allow iCloud sync with Outlook 2017?… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I have several similar Dell computers on... I have several
I have several similar Dell computers on... I have several similar Dell computers on which I am running Office 365 (with all updates installed) and Win 10 64 bit with all updates installed. I am runni… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
On 16-07-2017 I bought McAfee AntiVirus on special from your
Good morning, On 16-07-2017 I bought McAfee AntiVirus on special from your company and I managed to write down the activation key but NOTHING IS HAPPENING SO i CALLED MY TECH SUPPORT TEAM FOR HELP. th… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x