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I keep getting a box that says i need to install aol shield…

Customer Question
I keep getting a...

I keep getting a box that says i need to install aol shield its in the file but wont download now i cant even sign in

Technician's Assistant: What exactly are you having trouble accessing?

Aol it connects but wont let me sign in kicks me off

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Compaq really old aol desktop 9,7

Technician's Assistant: What Operating System (OS) are you running on your Compaq?

Dont know

Technician's Assistant: What have you tried so far with your Compaq? Have you installed any updates recently?

Tried to install aol shield couldnt

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No that i can think of

Submitted: 7 months ago.Category: Software
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Answered in 2 days by:
12/17/2017
Software technician: caraleneK, Software Engineer replied 7 months ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Sorry you having all his problems.Please go to this link and upgrade your desktop aol software

https://discover.aol.com/products-and-services/aol-desktop-for-windows

When done reboot your machine and see if you can log back in.

Waiting for your feedback or a rating

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Category: Software
Satisfied Customers: 820
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