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For the last year l have lost almost all of my videos and…

Customer Question
For the last year...

For the last year l have lost almost all of my videos and pics after sending them to my google drive or cloud . . .can you refresh or resend them to me at***@******.***

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Just sent problem, for the last year l have lost most of my videos and pics after sending to my google drive or cloud and can't retrieve them . ..can you refresh them or send them back please.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

For the last six months or more, don't know what to do???

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Thats enough for now thanks!

Submitted: 5 months ago.Category: Software
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Answered in 5 hours by:
12/15/2017
Software technician: caraleneK, Software Engineer replied 5 months ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 811
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Sorry you having all this problems. Can i log on to your machine to look at your settings and help you get your data back.

Waiting for your feedback.

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Customer reply replied 5 months ago
It's a "Acer chromebook 15
Software technician: caraleneK, Software Engineer replied 5 months ago

Thanks for your feedback Can i log on to your machine to help you??

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caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 811
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