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Forgot user id or Password, forgot user id and password,

Customer Question
Forgot user id or...

Forgot user id or Password

Technician's Assistant: What exactly are you having trouble accessing?

Forgot user id and password

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Sony vio sony vaio

Technician's Assistant: What Operating System (OS) are you running on your Vaio?

W8

Technician's Assistant: What have you tried so far with your Vaio? Have you installed any updates recently?

W 8

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No ty

Submitted: 8 months ago.Category: Software
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 50 minutes by:
12/13/2017
Software technician: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your user and password ***** I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Software technician: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

I see you are on a windows 8. However, you did not say exactly what you are locked out of.

Please describe what you would like done in detail to continue.

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Customer reply replied 8 months ago
reset PW
Software technician: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

I see you are on a windows 8. However, you did not say exactly what you are locked out of.

program? computer? website? email?

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Software technician: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Did you still need help with this issue?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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