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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 976
Experience:  Computer Software Support specialist for more that 10 years
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My last update for windows 10 failed to load properly. Now

Customer Question

My last update for windows 10 failed to load properly. Now my PC will not boot-up. I need a windows operating disk. My product key for the one that failed is: W79D3-CKV38-TBPJD-GF4VM-WQ67T. Please advise.
JA: What exactly is frozen or not starting up for you?
Customer: The PC will not startup at all. It won't boot
JA: What's the brand and model of your computer?
Customer: Toshiba
JA: How long has this been going on with your computer? What have you tried so far?
Customer: It failed on my last update about two weeks ago. It will not boot I tried F2 and F12 during startup. Nothing works
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 12 months ago.
Category: Software
Expert:  Elgin Vega replied 12 months ago.

Hi, my name is***** will try my best to help you with this request.

What is the last message or error you get when your computer start?