Software

Ask Software Development Questions and Get Answers ASAp

Ask a Computer Expert,
Get an Answer ASAP!

Software

I had adobe 10 and don't believe I ever had a password. Now

Customer Question
I had adobe 10 and...
I had adobe 10 and don't believe I ever had a password. Now I have adobe elements 15. Was trying to get a password ***** they sent me a site that is about 20 numbers and letters long and when I put it in is says it is to late. I am 80 I don't move fast. Have no idea what to do now.
JA: When did you last update Elements?
Customer: 2 days ago
JA: What have you tried so far with your Elements?
Customer: Just trying to install Adobe 15
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Just how I can get it installed, I have the card with the serial number.
Submitted: 1 month ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 1 hour by:
12/13/2017
Software technician: Bryan, Computer Support Specialist replied 1 month ago
Bryan
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 12,817
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Software Question
Software technician: Bryan, Computer Support Specialist replied 1 month ago

Are you trying to install Adobe on a Windows or Mac computer now?

Ask Your Own Software Question
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 670
670 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

670 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

505 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

463 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

456 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

164 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I'm am having problems with aol connecting with my outlook
I'm am having problems with aol connecting with my outlook on my pc … read more
Cody
Cody
Computer Science
1,723 satisfied customers
I've lost my instagram can you help me get it back? About 4
I've lost my instagram can you help me get it back? … read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
463 satisfied customers
I have had Adobe subscription for about a year and all of a
Good afternoon! I have had Adobe subscription for about a year and all of a sudden in the last 30 or so days, I am unable to fill and send a pdf document. After I creat the link, it won't open the nex… read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
I have been told it is unable to update and the number to
I have been told it is unable to update and the number to give you is Ox8007041d Trudy Ryan … read more
caraleneK
caraleneK
Service Manager
1,676 satisfied customers
My computer (purchased from Dell in2012 or 2013) came with
My computer (purchased from Dell in2012 or 2013) came with Office 2010 preloaded. Until 2 weeks ago the various elements of Office I used were working fine. Following a major update about 2 weeks ago … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
219 satisfied customers
Today I activated my DNA kit (Sheila Mayville) and my
Today I activated my DNA kit (Sheila Mayville) and my husband's Philip Mayville. My Ancestry.ca tree has over 9,000 people in it and is sheilamay139. Now I cannot access it at all as it comes up Phili… read more
caraleneK
caraleneK
Service Manager
1,676 satisfied customers
I LOST MY LAST AOL ACCOUNT 9.5 AND I NEED TO GET MY
I LOST MY LAST AOL ACCOUNT 9.5 AND I NEED TO GET MY FAVORITES BACK … read more
caraleneK
caraleneK
Service Manager
1,676 satisfied customers
I have forgotten my password that allows me to log in to my
I have forgotten my password ***** allows me to log in to my amazon account. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Problems with new skype-can't connect, even it is. Need to
HI, problems with new skype-can't connect, even it is green. Need to chek windows. … read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
PSE 15, Windows 10, can't access photos in "open in camera
PSE 15, Windows 10, can't access photos in "open in camera raw"...instead I get a window showing all photo folders in PC,rather than the list of folders that I already have in PSE 15 … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
Can't import from my sdhc card import reads 100msdcf when I
can't import from my sdhc card import reads 100msdcf when I click on it reads no items in this folder .. I also don't have jumper drive as per complete training for pinnacle studio 16 … read more
caraleneK
caraleneK
Service Manager
1,676 satisfied customers
You erased a complete setting of "My Documents". How do I
You erased a complete setting of "My Documents". How do I get it back? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have advanced tech supportbut edge or microsoft is not
i have advanced tech supportbut edge or microsoft is not working so unable to contact them … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I am trying to get back on computer. I tried the code
I am trying to get back on computer. I tried the code received from Microsoft and still can't sign in comput … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Facebook said my account was disabled for misusing this
Facebook said my account was disabled for misusing this feature by going to fast. I don't understand what this means. How can I go too fast? … read more
Eric Ewing
Eric Ewing
97 satisfied customers
All of the sudden last evening when trying to check the
All of the sudden last evening when trying to check the powerwall and the contribution to the house, grid and powerwall, I got the message "Home Energy Gateway--unavailable" Why? I still can't access … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How do I restore a file I deleted in January 2018? Google
How do I restore a file I deleted in January 2018? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
38 satisfied customers
Video ok, but no audio on things like TED talks,
Video ok, but no audio on things like TED talks, IndreViscontas … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x