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I had a virus infect my computer and it had to be wiped

Customer Question
I had a virus...

I had a virus infect my computer and it had to be wiped clean. I have Adobe Photoshop 13, but don't have the password, I need to reinstall it. Thank you.

Technician's Assistant: When did you last update Photoshop?

2 years ago.

Technician's Assistant: What have you tried so far with your Photoshop?

I use photoshop extensively, as I am a professional photographer.

Submitted: 7 months ago.Category: Software
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Answered in 5 minutes by:
12/12/2017
Software technician: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 1,911
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your Adobe. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Software technician: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Do you remember your adobe id?

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