Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am locked out of Facebook due to someone from Sunnyvale,

Customer Question
I am locked out...

I am locked out of Facebook due to someone from Sunnyvale, CA. unknown to me. This happened 13 minutes ago. I was asked to enter my old password & enter a new one. I tried one of my old passwords & it is not accepted. I don't know what to do now. I am not real familiar with computers as I am a senior and have only had this for 3 years. HELP.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Like I said I am not familiar with these terms.

Technician's Assistant: When did you last update your Facebook?

Probably 2 years.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

One thing at a time....I hope he can get me up and running. Thanks.

Submitted: 7 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 16 minutes by:
12/12/2017
Software technician: Karthik, Computer Technician replied 7 months ago
Karthik
Karthik, Computer Technician
Category: Software
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Software Question
Software technician: Karthik, Computer Technician replied 7 months ago

May I know the email address that is associated with your facebook account?

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
Why am I blocked from using the thumb symbol (liking} on
why am I blocked from using the thumb symbol (liking} on facebook when I didnt do anything wrong … read more
Chris Baxter
Chris Baxter
CEO
Bachelor\u0027s Degree
76 satisfied customers
For more than 20 years I have been signed in to windows live
for more than 20 years I have been signed in to windows live mail automatically. But recently I have been informed "the e-mail address or password ***** please try again.I do and am immediately connec… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
775 satisfied customers
I made a mistake and uninstalled my facebook, also checked 9
I made a mistake and uninstalled my facebook, also checked 9 things they told me i needed privacy lock, which i had to draw a picture to get to anything All I want is my facebook reinstalled and not l… read more
Chris Baxter
Chris Baxter
CEO
Bachelor\u0027s Degree
76 satisfied customers
I lost my fb when transferring a new phone. The acct got
I lost my fb when transferring a new phone. The acct got locked on my google desktop page. It is totally locked as it is on a very old email address and I cant get in to deactivate. In the meantime th… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
My Skype account is jpierre and I was blocked because I
My Skype account is jpierre and I was blocked because I entered my password ***** too many times. I want to be reinstated. … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
21 satisfied customers
I'm temporarily locked out of Facebook because some tried to
I'm temporarily locked out of Facebook because some tried to use my account. Without knowing my current password,there is NO way to contact them and get reinstated! … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
775 satisfied customers
I cannot remember my Facebook password. Last week, No,
No, except I have about ten Facebook accounts and I only want one. Is it possible to delete all but one account?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
How after a Facebook profile page is reported as being fake
How long after a Facebook profile page is reported as being fake (impersonation), is it taken down? The fake profile is of an American that I used to work withI have even sent proof of this imposters … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
775 satisfied customers
My Facebook account was disabled - how do I get back in -
My Facebook account was disabled - how do I get back in - I'm an 83 year old woman,living by myself, I probably said something bad about Trump like everybody else. He scares me, Hitler is his idowl I … read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I have been locked out of my facebook account and none of
I have been locked out of my facebook account and none of the passwords I have used recently get me access. So there is no way to enter a new password ***** a "valid" password. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Access Institute has a new owner and the last technician
Access Institute has a new owner and the last technician opened a Facebook page without telling him the Password. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I can't get my photos to load onto face book on my Mac 17
I can't get my photos to load onto face book on my Mac 17 power book. It recommends a new abode program but I don't know how to install it. Tried something from the net that wasn't. Just so you know I… read more
Jon
Jon
Bachelors Degree
711 satisfied customers
Here is my BIG problem. I will try to explain very clearly.
Hi, so here is my BIG problem. I will try to explain very clearly.I created a Facebook account about 4-5 years ago and have enjoyed. It has many friends and pictures. A week ago Wednesday my daughter … read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I just paid someone $47.00 to help me get back on my fb account. T
Hi, I just paid someone $47.00 to help me get back on my fb account. They told me to unplug and I did and lost them. Now I can't get them back and they weren't finished trying to help me. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Can you please help me or direct me to someone who can? To
Can you please help me or direct me to someone who can? To Facebook: I have been trying to get back into my account for approximately 6 months, have written Facebook too many times and ways to count -… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I need my fb shut down some one has hacked it and sent pictures
I need my fb shut down some one has hacked it and sent pictures out as if it was me and I didn't do this so I need it closed asap and all the post erreased it is damageing to those and me… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
my granddaughter can not deactivate her page with out a code
my granddaughter can not deactivate her page with out a code from me and I don't no how to get the code… read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
523 satisfied customers
i have had AOL for about twenty years, about three years ago
i have had AOL for about twenty years, about three years ago I changed my email address [email protected] (#1) to [email protected] (#2). i stopped using #1, entirely, about two years ago, About 3 month… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor\u0027s Degree
830 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x