Software

Ask Software Development Questions and Get Answers ASAp

Ask a Computer Expert,
Get an Answer ASAP!

Software

I have been going through with AVG and have quickly learned…

Customer Question
I have been going...

I have been going through hell with AVG and have quickly learned that some SENIOR techs know what they are doing, some will try to help and others only make things worse!

Technician's Assistant: Which AVG product do you have?

A # of products, but PLEASE let me explain why I am contacting you

Technician's Assistant: What have you tried so far with your AVG software?

Since one of these Sr. Techs helped me I have been having problems with my internet connection which my internet connection (Intel) tells me my address is not being sent which it must be to establish the connection.I contacted Intel and they provided an updated driver but said if I continued to have difficulties establishing a connection to contact the maker (ACER) to see if the original driver for my TravelMate4060 was still available for re-installation.Their updated driver worked flawlessly for 1 day but has since reverted to losing/not establishing the connection properly.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

P.S. I have tried the AVG PC Repair tool but it doesn't even show the processer as an issue

Submitted: 2 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Customer reply replied 2 months ago
Perhaps I misunderstood - I thought I would receive an answer within 30 minutes?
Answered in 2 hours by:
12/12/2017
Software technician: Cody, Senior Systems Administrator replied 2 months ago
Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 2,872
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Software Question
Software technician: Cody, Senior Systems Administrator replied 2 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Software Question
Customer reply replied 2 months ago
NO allowing remote access was partially how I got into this mess. If Intel tells me that I need the original drivers for the Intel PRO Set wireless the it would seen they know what they are talking about. I would also appreciate a clarification of my understanding of 30 minutes for an answer vs. a 2 1/2 wait
Customer reply replied 2 months ago
Please read my previous note
Software technician: Cody, Senior Systems Administrator replied 2 months ago

I'm sorry for the wait, we do our best to answer within 30 minutes. We are experiencing a high volume of questions at the moment.

If you have already tried various drivers for your network card, it's going to be a more in depth troubleshooting process that I would say we would need remote assistance to provide the best answer. I understand you had a bad experience with AVG and if you don't want to continue I would suggest getting Acer involved or a local business that provides IT support.

Ask Your Own Software Question
Customer reply replied 2 months ago
can you provide a contact telephone # for Acer in Canada?
Software technician: Cody, Senior Systems Administrator replied 2 months ago

Phone: 1-***-***-****
Available 24/7 - US and Canada

Ask Your Own Software Question
Ask Cody Your Own Question
Cody
Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 2,872
2,872 Satisfied Customers
Experience: Systems Administrator

Cody is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

670 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

505 satisfied customers

Certified Software expert with over 10 years experience.

IT Miro

IT Miro

Computer Scientist

497 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Jins M. N.

Jins M. N.

Computer Hardware Engineer

463 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

456 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

164 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I cannot get to my log in screen, the computer comes on
i cannot get to my log in screen, the computer comes on looks normal but no log in … read more
Chris Baxter
Chris Baxter
28 satisfied customers
I am using justanswer service. When an expert from
I am using justanswer service. When an expert from justanswer replies to my question. I get notification in my gmail account. I click on the button in this notification and it puts me directly into my… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
670 satisfied customers
In my PS CC, the "contact sheet" in AUTOMATE had
In my PS CC, the "contact sheet" in AUTOMATE had disappeared. How can I get it back? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
For some reason my McAfee doesn't seem to be working. I
For some reason my McAfee doesn't seem to be working. … read more
RandyNetwork Tech
RandyNetwork Tech
1,750 satisfied customers
Trying to login to interval world. no luck. Don't know. Hp
ran windows 10 for awhile but lost that and had to reset to factory settings of windows 7… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
What do I need to do to upgrade my Elements 12 program to be
What do I need to do to upgrade my Elements 12 program to be able to download Raw images from my G5X camera?. … read more
Chris Baxter
Chris Baxter
28 satisfied customers
What do I need to do to upgrade my Elements 12 program to be
What do I need to do to upgrade my Elements 12 program to be able to download Raw images from my G5X camera?. … read more
Chris Baxter
Chris Baxter
28 satisfied customers
My girlfriend changed my passwords on Facebook and my email
My girlfriend changed my passwords on Facebook and my email passwords can you help me … read more
Chris Baxter
Chris Baxter
28 satisfied customers
HT-PQ43-C5KF-GPX2 this is my steam support #. No matter how
HT-PQ43-C5KF-GPX2 this is my steam support #. No matter how many times I reset my password ***** sign in does not recognize it. … read more
Chris Baxter
Chris Baxter
28 satisfied customers
I am trying to download and just paid for 2 yr premium
I am trying to download and just paid for 2 yr premium Malware Bytes but It asked for a new account set up and I tried but had my main yahoo.com account that I received the key infor on. and it said t… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
670 satisfied customers
I have dragon naturally speaking on my computer but
I have dragon naturally speaking on my computer but approximately a week ago when downloading I tunes I lost all of my files and programs. I have had a technition reload my computer but he was only ab… read more
Sheri
Sheri
Bachelor\u0027s Degree
207 satisfied customers
I have an iPod Classic which I love, because I use it
I have an iPod Classic which I love, because I use it exclusivel for audiobooks. All of a sudden it stopped doing anything. Any hints? … read more
Chris Baxter
Chris Baxter
28 satisfied customers
Have received a number of times in the New Notifications
Have received a number of times in the New Notifications file: … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
670 satisfied customers
Tks for the quick response. My PC is a desktop, 6 yrs. old.
Hello Andy - tks for the quick response. My PC is a desktop, 6 yrs. old. Am using Windows 10 but PC will not accept updating of Windows. What shall I do? Thank you. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I purchased the Adobe yearly Adobe Export PDF and I am
I purchased the Adobe yearly Adobe Export PDF and I am trying to use it and it keeps directing me to pay again but I already paid for it for the whole year. … read more
Alfredo Borgaro
Alfredo Borgaro
Country Manager Mexico & Panama
Master\u0027s Degree
5 satisfied customers
I am making some changes on an excel workbook. It is a
I am making some changes on an excel workbook. It is a workbook that contains an identical sheet for each month as well as two other sheets for yearly tallies. Is there some way to propagate changes t… read more
The-PC-Guy
The-PC-Guy
Bachelor\u0027s Degree
629 satisfied customers
I spoke to my antivirus provider and he discovered many
I spoke to my antivirus provider and he discovered many issues with my network protection. He recommended I contact a certified Microsoft tech to clean up these issues. My zip is 79119. Or could Micro… read more
Kris R
Kris R
IT Manager
Computing
3,067 satisfied customers
I am having trouble to solve word assessment 2016 i don't
i am having trouble to solve word assessment 2016 i don't have book and there is no way idea how to do it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x