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My question is, I shop on line and have been using the same…

Customer Question
Hello. My question is, I...
Hello. My question is, I shop on line and have been using the same accounts for some time.
I am using Yahoo.att email. Web site email. I have lost passwords. When I send for lost passwords from some sites,there two sites in particular, they are Shoes.com and bombas.com.
They confirm that they have sent the link to reset my password, but I never receive the reset email.Where else can these emails go?
Yes I always check my junk folder.
Submitted: 7 months ago.Category: Software
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Answered in 3 minutes by:
12/10/2017
Software technician: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Software
Satisfied Customers: 1,295
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , my name is ***** ***** I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Customer reply replied 7 months ago
is there a charge for that?
Customer reply replied 7 months ago
no thank you, ***** ***** afford that
Software technician: UranIT, Network Administrator replied 7 months ago

I can send a more affordable offer after you refuse the current one

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Customer reply replied 7 months ago
refused
Software technician: UranIT, Network Administrator replied 7 months ago

doesnt seem so, you need to hit "X" in upper right corner of the ad

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Customer reply replied 7 months ago
i dont see an X, can i just get an answer please,
Software technician: UranIT, Network Administrator replied 7 months ago

Sure, so when you request password ***** from 2 websites - you never receive password ***** link? Is that correct?

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Customer reply replied 7 months ago
other emails come in ok
Customer reply replied 7 months ago
it is a web based email web site, where else can they go, email address was verified with them
Software technician: UranIT, Network Administrator replied 7 months ago

And you are positive that you do have account with shoes.com with your att email address?

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