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I can't remember my password or security question. I can't…

Customer Question
I can't remember my...

I can't remember my password ***** security question

Technician's Assistant: What exactly are you having trouble accessing?

I can't remember my password ***** security questions

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP windows 7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About one month

Submitted: 7 months ago.Category: Software
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Answered in 2 days by:
12/12/2017
Software technician: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 1,937
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your login issue. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Software technician: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Are you locked out of an email, computer or a site?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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