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My packages are not working. Photoshop and others are not…

Customer Question
My packages are not...

My packages are not working

Technician's Assistant: Which software or app can I help with?

Photoshop and others are not working

Technician's Assistant: What have you tried so far with your Photoshop?

All of them, have been asked for a new password ***** unable to change, credit card has been extended as per due date but one payment was accepted a couple of weeks ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Need to have package reinstated

Submitted: 7 months ago.Category: Software
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Answered in 22 minutes by:
12/9/2017
Software technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
Was working a couple of hours ago
Software technician: Kris Rodgers, IT Manager replied 7 months ago

Hi

Can you tell me were this is for?

Thanks

Kris

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Customer reply replied 7 months ago
Don't understand [were} in this context. It was a call to adobe last weekend and in order to finish my work I had to download a free trial to continue. I assumed you would be familiar with such problems.
Customer reply replied 7 months ago
have google password ***** that comes up that may have something to do with this, I gave you the payment info, in spite of this being a free trial, it is simply an update of the existing card same number, updated to 02 22 with notice will be activated after first sale.
Software technician: Kris Rodgers, IT Manager replied 7 months ago

Yes, would it be OK to connect in and have a look?

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