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I just loaded my dragon disc, but I am having trouble

Customer Question
I just loaded my...

I just loaded my dragon disc, but I am having trouble getting into the system. Some years ago I had the same trouble and that seems to be one of the problems. I am also 83yo and am computer liberate. Is there another way of doing this?

Technician's Assistant: What exactly are you having trouble accessing?

I used the old p/w, and it doesn't work. I am told to move some lines of the instructions and don't know how. If you can wipe out all the old information then I may be able to get the system to work. I type with two fingers so be patient with me.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Pavilion 23 hp I think

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I got the Dragon home system today, I was able to load it, and then the problems started.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just how to proceed, so I can use the program.

Submitted: 7 months ago.Category: Software
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Answered in 23 hours by:
12/9/2017
Software technician: Jeffrey B,
 replied 7 months ago
Jeffrey B
Category: Software
Satisfied Customers: 955
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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Software technician: Jeffrey B,
 replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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