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Lightroom Classic CC hangs when going into Develop module.

Customer Question
Lightroom Classic CC hangs...

Lightroom Classic CC hangs when going into Develop module. Only option is to kill the program.

Technician's Assistant: When did you last update Lightroom?

About ten days ago.

Technician's Assistant: What have you tried so far with your Lightroom?

I've been using all features without problem sense converting to Classic. The problem just started today.

Submitted: 7 months ago.Category: Software
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Answered in 1 hour by:
12/8/2017
Software technician: Ricky Expert, Computer Hardware Engineer replied 7 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Software
Satisfied Customers: 1,183
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Software technician: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Are you using Mac or Windows?

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Customer reply replied 7 months ago
Windows 10
Software technician: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Thank you. The best way for me to solve this problem is to remotely connect to your computer. I can do this now if you are ready.

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Customer reply replied 7 months ago
Will I be charged additional fees on top of the $45 already charged?
Software technician: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Yes, remote connection is $39.

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Customer reply replied 7 months ago
That's a rip-off.
Software technician: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Okay, thank you, ***** ***** good evening.

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