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I was stuck in the blue screen loop of autorepair, Windows…

Customer Question
I was stuck in...

I was stuck in the blue screen loop of autorepair, Windows 10. With some diagnostics I still can’t log on but have the error message: your pc device needs repair. The operations System couldn’t be loaded because a critical system driver is missing or contains errors. \\Windows\System32\drivers\partmgr.sys

Technician's Assistant: What's the brand and model of your computer?

HP Pavillion h8-1240

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Don’t think so. Thanks.

Submitted: 7 months ago.Category: Software
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Answered in 13 hours by:
12/8/2017
Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Software
Satisfied Customers: 1,372
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

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Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

The first thing I'd like to try is to reload from the recovery partition. Do you know how to force this from the start?

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Customer reply replied 7 months ago
Good morning. I do not.
Customer reply replied 7 months ago
I hit F10 and I'm in HP setup utility now. Holding until I hear from you.
Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Okay. What is listed in the HP SETUP UTILITY. Let me know and we'll go from there

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Customer reply replied 7 months ago
File, storage, security, power, advanced
Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Okay. What's in ADVANCED

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Customer reply replied 7 months ago
Under advanced it shows power on options, BIOS power on, bus options, device options
Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Okay, I think this was the wrong screen. Can you restart and start pressing F11 repeatedly to see if that gets you to the recovery options

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Customer reply replied 7 months ago
I’m in recovery screen. I tried a few things here yesterday but no luck. What should I Try?
Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

What's listed and I'll go step by step again

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Customer reply replied 7 months ago
The left side of the screen shows I need help immediately with the choices Microsoft system restore, Microsoft start up repair tool, system recovery. The right side of the screen says I’d like to take precautions with one choice of file back up program.
Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Okay. Is there anything on your computer you can't afford to lose or replace? Or is it safe to reload the software from the factory setup?

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Customer reply replied 7 months ago
I think some photos and all our music has not been backed up externally.
Customer reply replied 7 months ago
I prefer not to go back to factory
Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Okay, then choose the startup repair tool and run it. Let me know the results

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Customer reply replied 7 months ago
It says to use the Microsoft start up repair tool you must exit recovery manager
Customer reply replied 7 months ago
I hit next, running....It says start up repair cannot repair this computer automatically
Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Okay. Can you try to go back in and choose SYSTEM RECOVERY then please

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Customer reply replied 7 months ago
System recovery is going to take it to the original factory state everything will be lost, I have the option to back up files so I’m going to try that
Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Okay, yes, there's a few options for you to get the files off of it, but the only option to get the computer operational again would be to the go back to the factory state. Let me know if you need any assistance moving the files or re-adding them and I'll be happy to help

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Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Also, please take a moment to rate my service using the stars below you disconnect today too. Thanks!

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Customer reply replied 7 months ago
It’s still scanning. If I recall my only option is burning to a DVD and it kicked me out because of the size. Do you know of a way that I can back up to an external hard drive?
Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Yes, but you'll need to remove the hard drive and use this USB tool that turns it into a USB drive. You can get this at most stores pretty cheaply. Would you like me to post a link of an example?

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Customer reply replied 7 months ago
Please
Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

SATA to USB tool ---> CLICK HERE

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Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

It's pretty much plug and play. No setup required. It will let you connect your hard drive as a USB drive and transfer things over as you could with a USB jump drive

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Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Let me know if that answers your questions or if you have anymore and I'll be happy to help.

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Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Also, please take a moment to rate my service using the stars below when we're finished. Thanks!

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Customer reply replied 7 months ago
Bought the adapter. Tried a backup with it installed and it is not reading the drive. The DVD drive is no longer available as a backup option. In fact I have no option. I tried attaching it to an Iomega external drive and a passport external drive
Software technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

So, just to make sure, did you take the hard drive out of the problem computer, use the adapter and connect it via USB to a working computer? If so, is the drive making noises and did any notifications or sounds come up when you plugged in the USB adapter to the working computer

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