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When I open Open Office 4.1.4 on my Windows 7 PC,it has been…

Customer Question
When I open Open...

When I open Open Office 4.1.4 on my Windows 7 PC,it has been running part way through a list of Open Office Write text docs recovery ( from a previous crash) recovers some of them, but crashes again part way through and shuts down and can't be successfully reopened. I tried "testing compatibility" with the program, but for some reason my computer wants to test Open Office's compatibility with Windows Vista, rather than Windows 7, which I'm actually running. An alternate option to check compatibility of aspects of Open Office fails to initialize, after I say "Yes" to a Norton dialogue box if I want the program to be able to make changes to my PC. Open Office had been working on this PC under Windows 7 for awhile. I've tried uninstalling and reinstalling Open Office 4.1.4 a couple of times, but it makes no difference. Any suggestions?

Technician's Assistant: When could you last open your Reason?

I'm not familiar with "Reason", is it an aspect of the Open Office suite?

Technician's Assistant: Did you recently update your software or version of Windows?

I had to reinstall Windows 7 a couple of weeks ago, after running Windows 10 on this PC for awhile ( some of the updates to Windows 10 pushed the upward boundaries of my PC available memory,as it is an older machine with a mechanical drive). I was still able to some work in Open Office, before this problem developed.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that I can think of.

Submitted: 7 months ago.Category: Software
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Answered in 12 minutes by:
12/8/2017
Software technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Since you reinstalled Windows 7, have you installed the recent updates already?
  2. Are other programs opening just fine except openoffice'?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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