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I was having trouble with ‘could not be opened..’ error for…

Customer Question
I was having trouble...

I was having trouble with ‘could not be opened..’ error for a .dll with a new birding program. XPS 15; windows 10. Did sfc /scannow as administrator. No prob found but install now seemed ok. Reboot would now not show entry box for pin at sartup.

Technician's Assistant: What have you tried so far with your XPS? Have you installed any updates recently?

Sorry. Did not mean to send message yet. I foolishly started with F2 held down and reset to default (not to factory settings). Now my 4-digit pin won’t work. I’m frantic!!

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am typing this on my iPad. Andrew

Submitted: 7 months ago.Category: Software
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Answered in 9 hours by:
12/8/2017
Software technician: Richard, Software Specialist replied 7 months ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,274
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Sorry Andrew but I need to clarify.

Is the issue you cannot open a particular program?

Or windows will not start at all?

Please let me know

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Customer reply replied 7 months ago
Thanks Richard.
My problem now is that by resetting the system to default it seems to have reset the PIN to access my stuff.; I put in my correct pin a few times only but the response said ‘wrong’ and now won’t even ask me.
Software technician: Richard, Software Specialist replied 7 months ago

Thanks

Is this the pin to sign into windows 10? Or exactly which pin are you referring to?

Please let me know.

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