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Windows 10 upgrade. They want me to log in to my Microsoft…

Customer Question
Windows 10 upgrade....

Windows 10 upgrade. They want me to log in to my Microsoft Account. I don't remember name of account or password

Technician's Assistant: What exactly are you having trouble accessing?

Answer to Microsoft question about my account and password

Technician's Assistant: What Microsoft model do you have?

Microsoft 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Problem only today. Within last hour. After upgrade to Windows 10.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I want to know what is name of my account and password. Please do not confuse with my wive's account.

Submitted: 7 months ago.Category: Software
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Answered in 31 minutes by:
12/6/2017
Software technician: Dan, Computer Support Specialist replied 7 months ago
Dan
Dan, Computer Support Specialist
Category: Software
Satisfied Customers: 2,538
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. You will need to go to this LINK to reset your password.

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Software technician: Dan, Computer Support Specialist replied 7 months ago

Please let me know if you need further assistance.

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Software technician: Dan, Computer Support Specialist replied 7 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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Dan
Dan
Dan, Computer Support Specialist
Category: Software
Satisfied Customers: 2,538
2,538 Satisfied Customers
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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