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I installed "installbackupandsync" and "googledrivesync" but…

Customer Question
I installed "installbackupandsync" and "googledrivesync"...
I installed "installbackupandsync" and "googledrivesync" but cannot find the Google Drive folder. Also, GoogleDrive does not appear under Programs and features. What am I doing wrong?
Submitted: 7 months ago.Category: Software
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Answered in 1 hour by:
12/6/2017
Software technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Software technician: Bryan, Computer Support Specialist replied 7 months ago

Are you using Windows XP, Vista, 7, 8 or 10?

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Customer reply replied 7 months ago
Windows 10
Customer reply replied 7 months ago
Please tell me what I am doing incorrectly. Many thanks.
Software technician: Bryan, Computer Support Specialist replied 7 months ago

Please do this now:

Expand the icons listed on the system tray at the bottom-right corner of your screen and then RIGHT-CLICK on the Google Drive icon (triangle icon) and click SIGN IN.

Follow the on-screen prompts to set up and sync Google Drive with your folders thereafter.

Done that, re-open File Explorer and check the left side; do you see a new Google Drive folder listed there now?

Keep me posted; thank you.

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Customer reply replied 7 months ago
Thank you for your reply. This is the problem. The Google Drive icon is not in the system tray.
Software technician: Bryan, Computer Support Specialist replied 7 months ago

We seem to be in different time zones so it's taking a while to go back and forth via this page. Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up.

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Customer reply replied 7 months ago
Thank you.
Software technician: syseng, Systems Engineer replied 7 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,840
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

Do you still need assistance?

I can provide remote assistance to fix the issue directly if you prefer.

Thanks,

David.

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Software technician: syseng, Systems Engineer replied 7 months ago

Hello,

Do you need further assistance?

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