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Need to update my windows 10 version 1511, its been trying…

Customer Question
Need to update my...

Need to update my windows 10 version 1511

Technician's Assistant: When did you last update your software?

Its been trying to update for the month or so but says there is a error

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No I don't think so

Submitted: 7 months ago.Category: Software
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Answered in 5 minutes by:
12/5/2017
Software technician: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Software
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Software technician: Bryan, Computer Support Specialist replied 7 months ago

Is this a laptop or a desktop? Do you get any error code/message when Windows Update fails?

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Customer reply replied 7 months ago
Sorry I need to look in to what I need to do Ive been taking in the past and did not get the fix I need but cost big money so I need to talk to someone eye to eye
Software technician: Bryan, Computer Support Specialist replied 7 months ago

No issues; can we go ahead with a secure remote session so that I can connect directly to your screen and troubleshoot Windows Update with you? We will be able to chat on your screen during the process as well. Thanks,

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