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I am trying to renew my subscription I have followed the…

Customer Question
I am trying to...

I am trying to renew my subscription I have followed the instructions and still cannot log into my account

Technician's Assistant: What exactly are you having trouble accessing?

Updating my credit card details

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Acer

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have been trying today many times

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My email address is***@******.***

Submitted: 7 months ago.Category: Software
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Answered in 7 hours by:
12/5/2017
Software technician: caraleneK, Software Engineer replied 7 months ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted

Sorry you having all this problems what subscription will you like to renew??If you like i can log on to your machine and help you.

Or I am waiting for your feedback to help you.

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caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
820 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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