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I'm back. Sorry I was late. Sue Turner

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I'm back. Sorry I was...
I'm back. Sorry I was late. Sue Turner
Submitted: 7 months ago.Category: Software
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Answered in 7 minutes by:
12/3/2017
Software technician: syseng, Systems Engineer replied 7 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,822
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

No worries and thanks. Just let me know when you are ready to resume the remote session.

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Customer reply replied 7 months ago
I'm ready if you are.
Software technician: syseng, Systems Engineer replied 7 months ago

Ok, great. Just a moment while I get the remote assistance program ready...

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Software technician: syseng, Systems Engineer replied 7 months ago

Please click the link below to download and start the new remote assistance session:

click here

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Software technician: syseng, Systems Engineer replied 7 months ago

I have started the remote assistance program on my side so just let me know if you have any difficulties getting it running.

Thanks.

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Customer reply replied 7 months ago
Having trouble with the connecting
Software technician: syseng, Systems Engineer replied 7 months ago

No worries - just let me know what is happening and I will help guide you.

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Customer reply replied 7 months ago
Do I go to the Elsinore download?
Software technician: syseng, Systems Engineer replied 7 months ago

Yes, after clicking the link above the remote assistance web page will open. Click the I Agree button at the bottom of the page to download the Elsinore program. If prompted to run the program then confirm that you wish to run the program. If not prompted go to your Downloads folder and double click on the Elsinore program you just downloaded to start the remote session.

Note that you will have two Elsinore programs in your Downloads folder - so only click the one that you downloaded today.

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syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,822
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Experience: Microsoft & Cisco Certified, Linux, 20 years experience

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