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Everything on my computer says that its locked. how do I…

Customer Question
Everything on my computer...

Everything on my computer says that its locked. how do I unlock it.

Technician's Assistant: What exactly are you having trouble accessing?

Documents and I already started working on a book, and now it wont let me typr at all

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP 15.5 windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have tried to save it as a document and then type on it but no good

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I tried to put the number from the box to fix this problem . But every number i put in is incorrect

Submitted: 7 months ago.Category: Software
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Answered in 13 hours by:
12/2/2017
Software technician: syseng, Systems Engineer replied 7 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,837
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is***** apologies for the delay.

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