Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

The pointer has disappeared. I have shut the computer on and…

Customer Question
The pointer has disappeared...

The pointer has disappeared. I have shut the computer on and off and rebooted the modem. Neither worked, nor did hitting control. I have an Asus x555L

Technician's Assistant: Who makes your router?

Not sure. We use google. Don't you know that from the Model Number?

Technician's Assistant: What have you tried so far?

Turned computer on and off, rebooted the modem, hit control and none of that worked. also tried fn key with several f buttons and nothing happened

Submitted: 8 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 3 minutes by:
12/1/2017
Software technician: Randy Computer Tech, Computer Support Specialist replied 8 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 10,548
Experience: Computer Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.My goal is to give you the best experience possible!Are you on that computer now?
Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
803 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

803 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
My icons have locked. Box in lower hand corner will not work
box in lower hand corner will not work when i hit left side of clicker … read more
Chris Baxter
Chris Baxter
28 satisfied customers
I ran the latest win10 update and I think that has crippled
Hi, I ran the latest win10 update and I think that has crippled all my browsers. … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
I do I delete a footnote in a Google document? ASUS
Tried for one hour to remove. I clicked on footnote and it went sorta blank and now will not respond to remove footnote … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I am using my wife's comp to talk to you., there was a patch
I am using my wife's comp to talk to you. My name is ***** ***** was a patch today and now my comp wont start it gets to the start screen republic of gamers and just sits and spins and nothing happens… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I just used the newest version of ccleaner on my other
I just used the newest version of ccleaner on my other c0omputer, and now it won't reboot. The screen has a message at the bottom that says to "Please press DEL or [email protected] to enter UEFI BIOS setting". Neit… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My asus computer won't boot past the windows logo. Screen
my asus computer won't boot past the windows logo. Screen goes blank and that it. I have to shut the computer off by holding down the power button. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
In Outlook, I sometimes find the mouse pointer doesn't work.
In Outlook, I sometimes find the mouse pointer doesn't work. That is, if I try to move the pointer within the text, it seems to move, but when I start typing, it happens where the mouse used to be, no… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I unable to find the correct storage driver for my asus
I unable to find the correct storage driver for my asus G302LA notebook for windows 10 … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
System is freezing at startup I have blue screen f8, and
System is freezing at startup I have blue screen f8, and others not responding . Hard shut down not working. Help… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Usb boot on a lenovo flex 10 ideapad - wiped primary drive
usb boot on a lenovo flex 10 ideapad - wiped primary drive and need to reinstall windows on the primary disk - no software same with computer originally… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
205 satisfied customers
I need to update the software on my desktop Mac so that I
I need to update the software on my desktop Mac so that I can pair my mouse - but can't navigate to do so without a mouse… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Most of the features of windows 10 do not load. I cannot see
Most of the features of windows 10 do not load. I cannot see my shortcut icons unless I hit the HP computer desktop icon and then they show up weakly but I cannot get tot hem to use them. The search c… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Windows 7 Ultimate will not reboot. not in any mode.it starts to reboo
Windows 7 Ultimate will not reboot. not in any mode.it starts to reboot but I only end up with a cursor on the screen.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Purcased Asus T100T which has OneNote. I cannot find the file
Purcased Asus T100T which has OneNote. I cannot find the file button nor the audio & video tab. Is there a list of shortcut demands like Control F to find?… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
I have an Asus Eee PC1015T that is acting very strange.
I have an Asus Eee PC1015T that is acting very strange. I tried to play a video using the HDMI port and the machine just hung up showing one of my several wallpapers. I have also now noticed that the … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
513 satisfied customers
Sometime ago lost wireless connection to HP Photosmart Plus
Sometime ago lost wireless connection to HP Photosmart Plus 210a, In trying to fix the situation managed to screw up the computer. Now have no mouse or keyboard. Put in the 1st system restore disk. ca… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
Hi Chris, Never could get rid of ALL the unwanted stuff but
Hi Chris, Never could get rid of ALL the unwanted stuff but seem to be running okay. I still would like to have google earth on the computer but after the last fiasco I'm afraid to download it without… read more
Cris
Cris
62 satisfied customers
Gentlemen, I have a problem with typing memos and letters
Gentlemen, I have a problem with typing memos and letters on my computer, while connected to Hotmail or business mail: the cursor suddenly (without touching a pad) "jumps to another line" or starts "w… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x