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Just change my computer from MacBook Air to a 21.5" iMac. My…

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Please help. Just change...

Please help. Just change my computer from MacBook Air to a 21.5 " iMac. My Lightroom is not down loading as there is an error. What action must I take to rectify the situation. Adobe order no. ADA150727AfnP.

Technician's Assistant: Have you tried a PRAM reset on your MacBook Air (rebooting and holding down Command, Option, P, and R)? Or rebooting in Recovery Mode (holding down Command and R)?

Sorry I'm on an iMac 21.5". I'm not at all familiar PRAM. Please give instructions in very much layman terms.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. I just want to get Lightroom working.

Submitted: 7 months ago.Category: Software
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Answered in 5 minutes by:
12/1/2017
Software technician: Richard, Software Specialist replied 7 months ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,232
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the exact error you get when it fails to download?

Please let me know

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