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My lenovo thnkpad was unused for several months. Now it will…

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My lenovo thnkpad was unused...
My lenovo thnkpad was unused for several months. Now it will not accept the password. I purchased it used from Office Depot and do not have disks to change/reset the password. It is a windows 7
Submitted: 7 months ago.Category: Software
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Answered in 11 minutes by:
11/30/2017
Software technician: Dan, Computer Support Specialist replied 7 months ago
Dan
Dan, Computer Support Specialist
Category: Software
Satisfied Customers: 2,541
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Is this the Windows password ***** is it asking for a password ***** Windows has a chance to load?

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Customer reply replied 7 months ago
Password ***** windows has a chance to load
Software technician: Dan, Computer Support Specialist replied 7 months ago

Okay thank you. That is the BIOS password ***** can be very difficult to crack. Are there any codes on the screen?

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Customer reply replied 7 months ago
nothing on the screen
area to enter password
Customer reply replied 7 months ago
Windows 7 logo
Software technician: Dan, Computer Support Specialist replied 7 months ago

When the password ***** appears, press enter to see if it will allow you to access the BIOS in a read only format.

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Customer reply replied 7 months ago
Pressed ENTER and the response was that the password ***** incorrect
Software technician: Dan, Computer Support Specialist replied 7 months ago

Okay. Well unfortunately you will need to take this to a repair shop to have them clear this password. This has to be done by gaining access to the motherboard and locating the chip that contains the password ***** and shorting it to clear it.

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Software technician: Dan, Computer Support Specialist replied 7 months ago

If you found my assistance helpful, please remember to rate my service. Have a nice day!

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Dan, Computer Support Specialist
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