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I have been unable to open documents - error message

Customer Question
I have been unable...

I have been unable to open documents - error message received is Acrobat failed to connect to a DDE server - could you advise how I fix this please

Technician's Assistant: When could you last open your Acrobat?

It has been gradually getting worse over the past two days, now I am unable to use it

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Submitted: 7 months ago.Category: Software
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Answered in 2 minutes by:
11/29/2017
Software technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8 or 10?
  2. Are you using Adobe Acrobat Standard DC or Pro?
  3. Are you still able to open Adobe Acrobat manually?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
1. I am using windows 10
2. Not sure but think its Standard DC
3. No
Software technician: Jess M., Computer Support Specialist replied 7 months ago

What exactly is happening when you open manually Adobe Acrobat using the shortcut on your desktop or on Programs? Are you getting any error message?

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