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I have Adobe CC, pay monthly. I upgrade whenever it is

Customer Question
I have Adobe CC...

I have Adobe CC, pay monthly. I upgrade whenever it is available. On my most used laptop I open my images in Adobe RAW, then photoshop. Recently it started opening my images in Adobe CC 2017, not 2018.. On my list of apps, it showed 2017 and 2018. I can go into 2018 and open that way but when I try to open an image, it opens in 2017. I went into control panel and uninstalled 2017. When I click on my images with "open with", it doesn't show 2018 as being an option. I am stumped!

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 10

Technician's Assistant: When did you last update your Photoshop?

I update frequently when Adobe says it is available. Everything should be uptodate.

Submitted: 7 months ago.Category: Software
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Answered in 2 minutes by:
11/29/2017
Software technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Can you still open 2018 normally?
  2. Or did you lose 2017 and 2018 after uninstalling 2017?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
Thanks, ***** ***** myself. That is why I closed Just Answer. I hope I don't get charged. Thank you anyway.
Software technician: Jess M., Computer Support Specialist replied 7 months ago

I am glad you fixed the issues yourself.

You were already charged when you posted your question/request.

Here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess

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Customer reply replied 7 months ago
I don't need any help. Thanks!
Customer reply replied 7 months ago
Don't connect me to any technician. I don't need help. Understand?
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