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I have an issue with my adobe acrobat pro. Today. I have a…

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I have an issue...

I have an issue with my adobe acrobat pro

Technician's Assistant: When did you last update Acrobat?

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Technician's Assistant: What have you tried so far with your Acrobat?

I have a Giant cursor when I try to select something

Submitted: 7 months ago.Category: Software
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Answered in 10 minutes by:
11/29/2017
Software technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Customer reply replied 7 months ago
Hi Cody I can send you a screenshot if u like
Software technician: Cody, Senior Systems Administrator replied 7 months ago

not sure what you mean giant cursor

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Customer reply replied 7 months ago
I selected the North Scituate line. As you can see the selection encompasses 6 lines
Customer reply replied 7 months ago
Im not sure its recognizing the text AS text
Customer reply replied 7 months ago
�� If you see boxes, this is what I get when I cut and paste text from within Adobe Acrobat Pro XI
Software technician: Cody, Senior Systems Administrator replied 7 months ago

have you tested on different pdfs?

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Customer reply replied 7 months ago
it happens on all my pdfs
Customer reply replied 7 months ago
See if the file does the same on your end
Software technician: Cody, Senior Systems Administrator replied 7 months ago

did this just start behaving this way recently?

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Customer reply replied 7 months ago
I bought a new laptop two months ago and have been dealing with it since. It seems the OCR doesnt CR
Software technician: Cody, Senior Systems Administrator replied 7 months ago

yes I see same results as you

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Software technician: Jon, Computer Support Specialist replied 7 months ago
Jon
Jon, Computer Support Specialist
Category: Software
Satisfied Customers: 779
Experience: Data Systems Analyst for a School District
Verified

Yes I get the same result as well. Therefore this is not a computer issue this would be the actual .PDF files you have. I know you mention that "all" your .pdf's are like this but are they all the same reality .pdf's possibly from the same original source? The reason why I ask is because I have other .pdf files on my computer that do not have this issue. I only have this issue with the .pdf you sent. Therefor I am thinking that the original user or creator of the .pdf document either saved it incorrectly or converted screenshots to a .pdf file.

I have attached a regular .pdf that works for me and it should work for you. Please try this as you should be able to select the text within this .pdf.

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